SERVPRO of Delaware, Oh Employee Photos

Photo of Rich Cottrill (man and owner) smiling with black background

Richard Cottrill, Owner

Rich purchased SERVPRO of Delaware, OH in 1985. Rich is an active CE instructor, job site estimator, and IICRC certified technician. He also holds certifications in lead abatement and specialized mold remediation. When he is not working, Rich loves spending time with his wife, Deb, and their family. He also enjoys attending church activities and attending Ohio State games.

Photo of Leah Cottrill (woman) smiling with black background

Leah Cottrill, Co-owner

Leah was born and raised in Delaware, OH. She has been in the SERVPRO world since she was five years old. Her father, Rich, purchased the Delaware franchise in 1985, and in 2001, Leah joined the team as the general manager. In 2020, Leah became a co-owner of the franchise with her father. She holds IICRC certifications in water, odor, and carpet cleaning. Leah married her husband, Matt, in 2012 and they currently reside with their two cats and dog. When not working, Leah enjoys dog rescue, church activities, and spending time with friends and family. Leah’s favorite part about SERVPRO having the opportunity to build a company. The employee culture and the clients’ satisfaction are daily goals that she enjoys meeting head on. “Customer service is a dying art. Employee retention is not easy. If we don’t get up everyday and find new ways to build satisfying experiences for both the employee and the client, why run a business? This is a privilege, not a job. I am honored to get to do this each and every day with an awesome team and an awesome client base."

Photo of Scott Huffman (man) smiling with black background

Scott Huffman, Operations Manager

Scott has been with our team for almost 4 years as an Operations Manager overseeing all of the mitigation and reconstruction departments. Scott is an MBA graduate and holds a BS in Construction Systems Management from The Ohio State University. He is also a US Army Veteran with service in Afghanistan and Korea. Scott holds IICRC designations as a Master Textile Cleaner, Master Fire & Smoke Restorer, Master Water Restorer, Trauma and Crime Scene, and Commercial Drying Specialist. Prior to joining SERVPRO of Delaware, Scott was a construction project manager for the First and Main of Lewis Center located in Delaware County. Scott is an avid hunter and loves being in the great outdoors. He also enjoys spending time with his Wife (Andrea) and two daughters (Sadie and Sydney) and also attending OSU sporting events. Scott’s ability to lead a team, manage projects, and his constant pursuit of industry knowledge make him a great asset to our team!

Photo of Bonnie Cautela (Woman) smiling with black background

Bonnie Cautela, Project Manager

Bonnie has been with our company for almost 10 years. She began as an administrative assistant, then an office administrator, and is currently a project manager. She holds an IICRC certification for WRT. Bonnie enjoys traveling and spending time with friends and family when she is not working. Bonnie loves customer service and enjoys helping customers during difficult times. Her knowledge, dedication and smiling personality make her a great asset to our team!

Photo of Chris Cowles (man) smiling with black background

Chris Cowles, Project Manager

Chris has been with our team for over three years. He joined us as a production technician, became a site supervisor, and is currently a project manager. Chris spent the fifteen years prior to his SERVPRO career in athletics as a Facilities and Equipment manager. He has IICRC certifications in WRT and ASD. In his free time, Chris loves spending time with his wife, Heather, and their 8 nieces and nephews. In July of 2019, Chris rescued Baby, his beloved Australian Heeler/Schnauzer mix, and she can often be found curled up on her bed in Chris’ office. Chris’ dedication, customer service skills and willing attitude make him a great asset to our team!

Photo of Ed McGuinness (man) smiling with black background

Edward T. McGuinness, Site Supervisor

Ed has been with our company for over 11 years and is one of our longest running staff members. He has worked in various roles within the company and is currently a site supervisor. Ed holds IICRC certifications in WRT, ASD, AMRT, TCST, HST, and FSRT. He is also a veteran of the United States Marine Corp where he served for 13 years in the Infantry division. In his free time, Ed enjoys outdoor activities such as camping and canoeing and also loves attending flea markets and garage sales. Ed’s consistent customer service, loyalty, knowledge, and dedication make him a great asset to our team!

Photo of Walter Rapp (man) smiling with black background

Walter Rapp, Production Tech

Walter has been with our team for over 10 years as a production technician. He is certified as a Mobile Elevating Work Platform Operator in Boom Lifts 3b and Scissor Lifts 3a. Prior to his SERVPRO career, Walter was a machine operator. When he isn’t working, Walter enjoys spending time with his children, 30+ grandchildren, and he also loves to go hunting and fishing. Walter’s hard working mentality, great attitude, and ability to work efficiently and quickly make him a great asset to our team!