Recent Posts

iCAT Pack-Out

7/3/2018 (Permalink)

Fire Damage iCAT Pack-Out Here's a SERVPRO truck all packed up after a pack-out.

Having your home catch on fire can be a very devastating time. But, what happens after the fire has been put out and everyone is safe? How do you get all of your valuable items out of your home and restored back to their previous condition? Well, it all starts with a pack-out.

At SERVPRO of Delaware, OH we use a technology called “iCAT” that allows us to carefully pack up all your items and remove them from the home so the home can be restored back to their previous condition. Here are the steps we take to assure that we do your pack-out properly:

  1. The SERVPRO crew will arrive at your home and before touching a single item, they will carefully document each room with both notes and photos. We call this FREEZING the home. With this we will know where you had your couch in the living room as well as how you like your sports memorabilia arranged.
  2. Next, our crew will ask you what you if you have any sentimental items. We always take care of ALL of your items with care but we take extra care for your sentimental items. These sentimental items are noted and have pictures taken of them to assure we know they are sentimental and need special care.
  3. SERVPRO of Delaware, OH will then go through each room and carefully remove each item, taking a picture as we pack it into a box. Each box is labeled and able to be scanned to tell us what is in each box. This makes it easy to know where the box is stored and what is in it when you may need an item before you move back into your home.
  4. Once we have boxed up all the items and carefully documented the home, we take the boxes and large items back to our warehouse for cleaning before returning to your home.

As you can see, SERVPRO of Delaware, OH goes through many steps to make sure we take care of you during a time of crisis. We are here to guarantee your satisfaction and make this portion of your loss that much easier.

If you ever have a fire, or need a pack-out please Contact Us at (740) 369-5020.

How does Mold Get into your Home?

6/12/2018 (Permalink)

Mold Remediation How does Mold Get into your Home? If you suspect a mold issue, don't hesitate to call us.

What can Increase the Risk of Mold Growth?

Interestingly enough, the more people in your home, the higher your risks of mold growing there. The reason for this, is because we release a lot of moisture into the air when we breathe.

Also, things such as long hot showers, cooking with uncovered pots, drying clothes on an indoor clothesline, and use of humidifiers, contribute to placing moisture into the air.

Storing wet firewood, watering many plants, and keeping many vegetables like potatoes and squash can create a mold problem too.

What Does Mold Need to Grow?

Not only does Mold need that moisture, but also food sources too. By food sources I mean materials they live on.

Food sources such as drywall, wood, insulation, cardboard and paper, as well as, invisible bio-film on hard surfaces, carpet backing, wallpaper adhesive, many fabrics, leather, and especially house dust are mold havens for spores.

Can We Live in a Mold Free World?

Mold is ever present, we cannot expect to live in a mold free world. However, mold is not a problem most of the time, until you can see or smell it, or if you are having ill affects that are not normally present in your home.

This is when a call to action is needed. Delay in these matters will worsen the problem at hand.

Always remember, when Mold is an issue.. Deal with it promptly, do not wait. If you have any questions regarding mold, contact SERVPRO of Delaware, Ohio at 740-369-5020.

Content Restoration Through iCat Software

4/24/2018 (Permalink)

Fire Damage Content Restoration Through iCat Software We organize a home with labeled items and boxes with barcodes to know exactly where all your items are.

Contents Restoration is Complicated

But what makes contents restoration complicated? Is it the sheer volume of property contents which need to move through multiple moving facets of an operation, each laden with deep and delicate logistics? Is it that fact that the smallest of errors can impact the entire business and related organization? Is it that it is powered by humans, prone to honest errors? Is it because there are many connected parties, each with their own sets of demands and requirements? Is it because the physical logistics often never match the required logistics? Is it because an increase in volume takes an already complicated service to unmanageable heights?

Simple however does not work for the Industry’s top producers and contents restoration facilities. They know what they want and why, because they understand the demands of Contents Restoration: the complicated minutia associated with contents processing and the steps required to actually deliver happy insureds is the reason why SERVPRO of Delaware, OH choose iCat to power our modern contents technology infrastructure.

iCat helps us to tag, box, and organize an entire home worth of contents. We work to make sure that when you have a fire and need a pack out, we know exactly where all your contents are and that they are safe.

If you have any questions about iCat or need SERVPRO to look at your fire loss, call us at 740-369-5020.

Tips for Dealing with Storm Damage in Your Delaware Home

4/24/2018 (Permalink)

Storm Damage Tips for Dealing with Storm Damage in Your Delaware Home Storms happen throughout the year but are especially prevalent in the Spring. Be prepared if you have storm damage.

Start with a high-quality, reputable storm damage restoration company such as SERVPRO of Delaware, Ohio. We will fully inspect your property to find exactly what damage has occurred. We will often find storm damage that your adjuster would not have noticed, or perhaps even hoped you didn’t. By giving the adjuster a full property storm damage inspection report up front, you avoid missing out

You should also read over your policy before calling the insurance company so you know exactly what they should cover. All too often, homeowners hold back on claims out of fear they will be singled out for a rate increase after a storm damage claim, but this is not always the case.

If you have suffered storm damage in the Delaware, Ohio area, give us a call at SERVPRO of Delaware, OH. We represent your best interest, yet can work directly with the insurance company for claims to make the process easier for you. We can provide you with an inspection and then complete the restoration for you. We can restore your home to your complete satisfaction.

Oven and Stove Top Safety

4/24/2018 (Permalink)

A stove and oven are a necessary household item. We use them on a daily basis for small meals and large meals alike. The stove is a critical component of the household and life would be hard without one, but life can be dangerous if you are not practicing safety and caution while using a stove.

Cooking fires are the primary cause of residential fires in the U.S.. For the most part, kitchen fires are preventable, if you follow the safety tips provided below.

PURCHASING A STOVE TOP & OVEN:

  • Make sure it has the label of an independent testing lab.
  • Register your oven either online or with the provided card. This allows the manufacturer to contact you about recalls or potential dangers.
  • Be sure that your oven is installed properly, with safe clearance from the hood and proper wiring.
  • Consider installing "after market" safety devices, especially if small children are in your household. 
    • Stove Knob Stops
    • Stove Locking Straps
    • Stove Safety Guards

USING YOUR STOVE TOP & OVEN:

  • Never leave cooking unattended.
  • Keep it clean. Food particles and grease residue can ignite and cause a fire.
  • Create a “Kid-Free Zone” that children are aware they are not allowed to enter.
  • Check for body safety.
    • Tie back long hair.
    • Roll up long sleeves.
    • Remove loose jewelry.
    • Be sure footwear is non-slip.
  • Before each use, do an oven safety check.
    • Be sure you do not smell gas leaking from a gas stove.If you do, open a window and leave the room.
    • Make sure there is nothing in the oven. An oven should never be used for storage.
    • Make sure that there are no food particles or grease residue on the stove top.
    • Position your oven racks before pre-heating to prevent scalding.
  • Be sure to follow safety guidelines when using stove top burners.
    • Use burners on the back as much as possible.
    • Never use a pot that is too small or big for the burner.
    • Never leave a burner on that does not have a filled pot or pan on it.
    • Do not leave an empty pan on a hot burners.
    • Turn all pot and pan handles inwards. They can be pulled and knocked over when they are turned out.
  • Close the oven door immediately after removing or testing food.
  • Keep oven mitts and other cloth and paper out of the way of the burners.
  • Use oven mitts and oven sticks to remove pots and pans from the stove top or oven.
  • Keep a fire extinguisher, baking soda and metal lids nearby to put out fires quickly.

IN CASE OF FIRE:

  • Never use water on a grease fire.
  • If it is small in the pan, throw baking soda on top of it or cover it with a metal lid.
  • Never use flour or fan the flames with a towel.
  • Use an ABC rated dry chemical extinguisher. Be sure it is placed next to an exit so that you can back out of the kitchen and home if the fire becomes uncontrollable.
  • If it is too big to smother with a lid or put out with an extinguisher, turn off the burner, move the pan off the burner if you are able to, and evacuate the house.
  • If it is in the oven, keep the door closed and turn off the heating element.
  • Do not remove a lid or open the oven door until the pot or pan has completely cooled.
  • Before trying to fight a fire, be sure to evacuate everyone from the home.
  • Turn off the burners or oven.

If the fire does not go out, exit the home and call for emergency help. If you need help with restoring your home after a fire, Call SERVPRO of Delaware, OH at 740-369-5020.

Prepare Your Delaware, OH Home For Storm Weather

4/23/2018 (Permalink)

Storm Damage Prepare Your Delaware, OH Home For Storm Weather Be Prepared for Spring Storms in Delaware, OH.

Storm preparation can make all the difference. A Severe Weather Plan can help you and your family be as ready as possible for approaching severe weather. Make sure everyone in your household understands the Severe Weather Plan.

How to prepare for power to be out:

  • Cool or heat your house. In warm weather, turn your air conditioning down. In cold weather, turn your heat up. During and after the storm, keep doors and windows closed. You can hold onto inside temperature for as long as 48 hours.
  • Charge your cell phone and anything else that needs to be charged.
  • Keep freezer doors closed and sealed. Frozen food will keep two to three days in a well-filled freezer.
  • Leave a porch or front light on. This help the electric company know when repair work is successful.
  • Disconnect or turn off any appliances that will start automatically when power is restored. Why? If several appliances start at once, it may overload circuits. Hot appliances pose a fire hazard. Check these appliances:
    • Electric space heaters
    • Stoves
    • Washers and dryers
    • TVs
    • Microwave ovens
    • Computers
    • Refrigerators and freezers

More Tips

  • If your power goes out, turn off large appliances and air conditioners. Wait 15 minutes after power is restored before you turn them back on.
  • If your home or business floods, SERVPRO of Delaware, OH may not be able to go in and perform services until power is restored
  • Please be patient. Our crews work as fast as safety allows.

If your home is affected by storm weather and you have flooding or a fire, please feel free to contact us at 740-369-5020 with any questions.

Facts About Cleaning Up After a Fire

4/18/2018 (Permalink)

The Facts About Cleaning Smoke Damage After a House Fire

Many homeowners think that they can clean-up smoke damage to their home after it has been burned in a fire. Unfortunately, that is never a good idea. Cleaning up smoke and soot damage requires professionals to do the job.

Bring in the Fire Damage Pros

First off, a house that has been burned in a fire is typically not safe to enter or spend time in. The integrity of walls and floors may have been damaged, along with other hazards. It’s important not to enter the home until professionals tell you it is safe to do so. 

While you should not undertake trying to clean up smoke and soot damage from a house fire yourself, you should get the professionals into your as soon as possible. Ash and smoke, if left untreated, will cause corrosion, discoloration and a lingering powerful and offensive odor. Ash, specifically, will start causing damage and discoloration almost immediately and the damage may be permanent and irreversible. Anything that was made of plastic will begin discoloring within minutes. Metals will easily tarnish and corrode and fiberglass will begin to yellow. 

If you get fire damage restoration professionals in soon enough after a house fire, they can mitigate or eliminate the smoke and ash damage from the fire and prevent further damage to your property. Unfortunately, if you don’t get the pros in early, the damage becomes worse and worse and the costs to repair will begin to skyrocket within just a few weeks!

What a Trained and Certified Fire Damage Restoration Professional Does

A trained and certified fire damage restoration professional will first identify all affected materials and the source of odors, if possible. They will be extremely thorough. They will identify what can be salvaged and cleaned and what cannot be and must be completely replaced. They will then begin the clean-up process by removing built-up ash residue. Once the ash is cleaned, they can better identify the sources of odors, which they will treat with special detergents made to neutralize the odors. Once fire damaged materials are treated, they will be sealed to prevent future odors from emitting into your home.

Contact SERVPRO of Delaware, OH at 740-369-5020. We are here to help you throughout your fire restoration process.

Water Damage Facts

3/30/2018 (Permalink)

Water Damage Water Damage Facts Water damage is one of the most common forms of damage to property.

Water damage is one of the most common forms of damage to property.

Whether it's from a busted water pipe, sewage backup or flooding, water damage can wreak havoc on your property if not addressed immediately. While you likely already know the importance of proper water mitigation following a water loss, there's still a lot that may surprise you about water damage situations. Here are some essentials you should know about water damage restoration:

The more polluted the water, the worse your situation. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) classifies water into three categories in its S500 Standard:

  • Category 1: Generally sanitary water
  • Category 2: Significantly contaminated water
  • Category 3: Grossly contaminated water

The category of water on any loss will dictate how it's restored and how much can be salvaged.

Mold can be debilitating to your home's structure and to your health. And, it doesn't take long to begin to grow. Mold needs only five perfect conditions to grow in 48-72 hours:

  • Moisture
  • Food source
  • Prime temperature
  • No/minimal air movement
  • No/minimal light

Fast action is crucial. In order to begin processing an insurance claim, your agent needs to know about a water damage situation immediately, what happened, how it happened, the source of the water, etc. The longer you wait, the worse the situation gets -- not to mention, your chances of having a "sudden damage" claim approved begin to dwindle.

Do It Yourself Mold Removal in Delaware, Ohio

3/30/2018 (Permalink)

Mold Remediation Do It Yourself Mold Removal in Delaware, Ohio Mold found in a home in Sunbury, Ohio.

Many homeowners are interested in do it yourself mold removal. They want to know how to clean mold themselves because they want to save money. Some also like the satisfaction of doing a job themselves. In some cases, it makes sense to handle a household mold problem yourself. Sometimes, though, it’s necessary to call in a professional that knows how to clean mold, like SERVPRO of Delaware, OH.

When Is Removing Mold Yourself a Good Idea?

Cleaning up mold yourself may be a good idea if:

  • The mold only covers a small area.
  • The mold is growing on easy-to-clean surfaces like glass, metal, tile, tubs, or sinks.
  • The mold is growing on hard-to-clean materials, like carpet, that are easy to remove and replace and you know how to do it properly.
  • You don’t have any health problems likely to be made worse by increased exposure to mold (check with your doctor if you’re not sure if it’s safe for you to clean up a mold problem yourself).

Of course, you always have the option of hiring a professional for the job if you don’t want to do it yourself or simply don’t have the time or energy for what can be a time-consuming process.

When Is Do It Yourself Mold Removal Not Such a Good Idea?

In some situations, it’s better to call in a mold remediation professional for assistance. Cleaning up mold yourself is probably not such a good idea if:
  • The mold covers a large area (greater than three feet by three feet, according to the Environmental Protection Agency).
  • Mold develops after flooding with water that might be contaminated with sewage or other potentially hazardous substances.
  • There is mold in your heating, ventilation, and air conditioning system (most homeowners have neither the knowledge nor the equipment needed to properly remove mold from their HVAC systems).
  • You aren’t sure how to do all parts of the job correctly (if, for instance, there is mold inside your walls and you don’t know how to remove and replace drywall) or you don’t have all the tools required to do the job (such as a drywall saw, if you need to remove moldy drywall).
  • You have moldy wood that cannot be removed and replaced, so the moldy area needs to be sanded and encapsulated instead (it’s recommended that only mold remediation professionals sand moldy wood since it significantly increases one’s exposure to mold, which can lead to potentially serious illnesses).
  • You have a medical condition that might be made worse by increased exposure to mold, like asthma, environment allergies, or an immune system disorder (check with your doctor if you’re not sure if increased exposure to mold may exacerbate your medical condition).
  • You are already experiencing symptoms of mold-related illness, such as sneezing, coughing, runny nose, shortness of breath, wheezing, headaches, sore throat, or chronic sinus infections.

In some instances, homeowners handle part of the job themselves while calling in a professional for other parts of the job, like removing mold from their HVAC system.

For Help with Mold Removal

If you need help with mold removal, or if you’d just like some professional advice before beginning do it yourself mold removal, we suggest consulting with a mold remediation specialist in Delaware County. You can schedule a free in-home consultation with a professional that knows how to clean mold. You can get some free expert advice and then determine whether or not it’s a job you’re prepared to tackle yourself. There is no charge and no obligation, so there’s nothing to lose.

If you suspect mold that you cannot handle or want advice on contact SERVPRO of Delaware, OH at (740) 369-5020.

Tips to Prevent Sump Pump Floods in Delaware, Ohio

3/8/2018 (Permalink)

Storm Damage Tips to Prevent Sump Pump Floods in Delaware, Ohio Be prepared in Delaware County this Spring to prevent basement flooding.

It’s almost Spring which brings all that rain and basement flooding.  Installing a sump pump in your basement is a great way to prevent floods during heavy rains, but there are a number of ways the sump pump can fail and eventually overflow.  Even with a sump pump, some problems can occur and still have your basement flood.  Make sure to temporarily unplug your sump pump from the power source before attempting to fix any of the following problems.

The following tips will help prevent sump pump overflow in your basement:

  1. Debris in the Basin: Sometimes debris such as children’s toys and other household objects may fall into the basin and interrupt the float mechanism which can cause it to malfunction.  The float mechanism can also fail naturally over time.  To test this mechanism, fill up the basin with water to make sure the sump pump starts like it should.
  2. Check Valve: The check valve prevents water from going back into the sump pump in the event of a failure.  Make sure to check this valve because it is not always installed properly; the arrow should be pointing away from the sump pump.
  3. Weep Hole: Sometimes sump pumps may have a weep hole between the pump and the check valve.  You can clean the weep hole with a tiny object such as a toothpick, just be careful not to break anything off in the hole.
  4. Clean the Impeller: The impeller is a small filter that may become clogged and when this happens it can cause the sump pump to suddenly stop running or make a whining noise.  Cleaning or replacing the impeller can get the sump pump to function properly again.
  5. Back Up Power Source: Sump pumps are only useful when plugged into a power source and if the power goes out during a thunderstorm, the sump pump will stop working.  Installing a backup power source for the sump pump is the best way to prevent this from happening in the middle of a thunderstorm when the sump pump is needed the most.

As the season of heavy rains arrives, make sure to check your sump pump for these potential problems so that you are prepared when it rains.  If your home does experience some flooding due to heavy rain fall or a sump pump failure, make sure to call for professional water damage restoration immediately to help limit the damages. If you have flooding in your basement and have any questions, please call SERVPRO of Delaware, Ohio 24/7 at 740-369-5020.